Customer Service Representative (CSR) - GraPARI Purwodadi

GraPARI Purwodadi is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team at the Infomedia Nusantara location. As a CSR, you will play a pivotal role in delivering exceptional service to our customers, and ensuring their queries and concerns are addressed promptly and professionally. This position offers a unique opportunity to work in a dynamic environment, where your skills and dedication will directly impact customer satisfaction and loyalty.

In this role, you will handle a wide range of customer inquiries, from product information to troubleshooting technical issues. You will use our in-house CRM system, Salesforce, to manage customer interactions and ensure a seamless experience. Additionally, you will collaborate with our sales and technical teams to provide comprehensive support, and contribute to our continuous improvement initiatives.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, providing prompt and professional responses.
• Use Salesforce to manage customer interactions and track service requests.
• Collaborate with sales and technical teams to provide comprehensive customer support.
• Monitor customer satisfaction and provide feedback to improve service quality.
• Assist in training new hires and maintaining high service standards.
• Participate in quality assurance activities to ensure consistent service delivery.
• Stay updated with industry trends and best practices in customer service.
• Contribute to team goals and initiatives aimed at enhancing customer loyalty.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proficient in using Salesforce or similar CRM systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in Indonesian and English is a plus.
• Previous experience in a retail or e-commerce environment is a plus.

🛠️ Keahlian

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