Customer Support Specialist (Chat) - Remote Opportunities in Bali

Join TTEC as a Customer Support Specialist (Chat) and build a rewarding career in a dynamic, remote work environment. Based in beautiful Bali, you'll be part of a global team dedicated to delivering exceptional customer experiences. This role offers competitive compensation and growth opportunities, making it the perfect place to start or advance your career in customer support.

As a Customer Support Specialist (Chat) in TTEC, you'll be the first point of contact for our clients, providing them with timely, accurate, and friendly assistance through live chat. You'll handle inquiries, resolve issues, and ensure our clients have a seamless experience. This role is perfect for someone looking to make a difference in customer service while enjoying the beauty of Bali from the comfort of your home.

In this role, you'll use tools like Zendesk, LiveChat, and Slack to manage customer interactions efficiently. You'll also have the opportunity to develop your skills and grow within a supportive and collaborative team environment.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service through live chat, ensuring timely and accurate responses to customer inquiries.
• Resolve customer issues and escalate complex problems to the appropriate teams when necessary.
• Maintain a high level of accuracy and attention to detail in all customer interactions.
• Use customer support tools like Zendesk, LiveChat, and Slack to manage and track customer inquiries efficiently.
• Monitor and improve customer satisfaction metrics to ensure high performance standards are met.
• Collaborate with team members to ensure a seamless customer experience.
• Stay updated with the latest industry trends and best practices in customer support.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer support, preferably in a chat-based environment.
• Proficient in using customer support tools like Zendesk, LiveChat, and Slack.
• Excellent written and verbal communication skills in English.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, remote environment.
• High level of accuracy and attention to detail.
• Ability to multitask and manage multiple customer interactions simultaneously.
• Bachelor's degree in a related field is preferred but not required.

🛠️ Keahlian

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